Billing & Payments

Invoices, payment methods, refunds, credits and understanding your charges.

How to request a fresh copy of an invoice notification email.

How refunds work, what a store credit is, and how to use your credit balance.

Why a payment might fail and how to fix it.

How to download a PDF copy of any invoice for your records.

What common gateway errors mean and how to work around them.

What happens when an invoice goes overdue, and how to get your services back.

How invoices work, what the line items mean, and where to find them.

How to add, choose and remove payment methods on EpicHostly.