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Explore articles by category
Everything we know, organised so you can find it fast.
Getting Started
Create your account, verify your email, and learn the basics of EpicHostly.
Security & Login
Two-factor authentication, recovery codes, sessions and keeping your account safe.
Billing & Payments
Invoices, payment methods, refunds, credits and understanding your charges.
Hosting & cPanel
Ordering plans, provisioning, cPanel, domains and managing your hosting account.
Email & Deliverability
Transactional email, bounces, suppressions and getting email delivered.
Support & Tickets
Opening tickets, reply times, priorities and getting the fastest help.
Troubleshooting & Errors
Fix common errors and statuses step by step, from HTTP 429 to provisioning failures.
Handpicked guides to help you get started.
Top answers our customers ask for most.
Creating your EpicHostly account
Sign up for a new EpicHostly account, verify your email, and get ready to order your first hosting plan.
Aug 22, 2026 55Ordering a hosting plan
Choose a plan, place your order, and understand what happens next.
Aug 22, 2026 66Setting up two-factor authentication (TOTP)
Add an authenticator app such as Google Authenticator or Authy to protect your account.
Aug 22, 2026 136Fresh from our documentation team.
The latest guides, tutorials and updates.
Locked out of your account - what to do
Step-by-step help if you cannot sign in, lost your authenticator, or forgot which email you used.
Aug 22, 2026 47Ticket priority levels
How we prioritise tickets and what that means for response time.
Aug 22, 2026 21Mail API keys for developers
Use the EpicHostly mail API to send email from your applications.
Aug 22, 2026 22Domain not resolving or DNS propagation
Why your domain is not loading and how long to wait.
Aug 22, 2026 30Adding and managing payment methods
How to add, choose and remove payment methods on EpicHostly.
Aug 22, 2026 32Bounces, soft bounces and complaints
What these delivery statuses mean and how they affect your email.
Aug 22, 2026 23