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Explore articles by category
Everything we know, organised so you can find it fast.
Getting Started
Create your account, verify your email, and learn the basics of EpicHostly.
Security & Login
Two-factor authentication, recovery codes, sessions and keeping your account safe.
Billing & Payments
Invoices, payment methods, refunds, credits and understanding your charges.
Hosting & cPanel
Ordering plans, provisioning, cPanel, domains and managing your hosting account.
Email & Deliverability
Transactional email, bounces, suppressions and getting email delivered.
Support & Tickets
Opening tickets, reply times, priorities and getting the fastest help.
Troubleshooting & Errors
Fix common errors and statuses step by step, from HTTP 429 to provisioning failures.
Handpicked guides to help you get started.
Top answers our customers ask for most.
Ordering a hosting plan
Choose a plan, place your order, and understand what happens next.
Aug 22, 2026 10Creating your EpicHostly account
Sign up for a new EpicHostly account, verify your email, and get ready to order your first hosting plan.
Aug 22, 2026 4Setting up two-factor authentication (TOTP)
Add an authenticator app such as Google Authenticator or Authy to protect your account.
Aug 22, 2026 10Fresh from our documentation team.
The latest guides, tutorials and updates.
Overdue invoices and suspension
What happens when an invoice goes overdue, and how to get your services back.
Aug 22, 2026 3Rate limiting and HTTP 429 errors
What HTTP 429 means, why EpicHostly rate-limits requests, and how to avoid it.
Aug 22, 2026 9Setting up two-factor authentication (TOTP)
Add an authenticator app such as Google Authenticator or Authy to protect your account.
Aug 22, 2026 10Verifying your email address
Why email verification matters and how to verify your address on EpicHostly.
Aug 22, 2026 3Email not received - first checks
A quick checklist when an EpicHostly email does not arrive.
Aug 22, 2026 3Terminating your service and retrieving data
How to cancel hosting and back up your data first.
Aug 22, 2026 3