Locked out of your account - what to do

Being locked out is stressful, but there is a clear path back in.

If you forgot your password

1. Use Forgot Password on the login page.
2. Follow the reset link sent to your email.

If you lost your authenticator app

1. Try a recovery code at the two-factor step.
2. If you have no codes, open a recovery request.

If you forgot which email you registered with

1. On the login page, choose Forgot Your Email?.
2. Enter your name, a contact email you can access, and identifying details.
3. Our team will review your request and contact you.

If your account is locked after too many failed attempts

1. Wait for the lockout window to pass (usually 15 minutes).
2. Then sign in with the correct details.
3. If you still cannot sign in, open a support ticket.

Our recovery team can verify your identity and restore access, so never give up on a locked account.