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Knowledge Base / Billing & Payments / Payment gateway error messages
Billing & Payments

Payment gateway error messages

What common gateway errors mean and how to work around them.

Payment gateways sometimes return error codes that look confusing. Here is what the common ones mean.

Authentication failed

The gateway could not verify the card. Re-check the card details or contact your bank.

Insufficient funds

The card has no available balance. Top up or use another method.

Card expired

Update your card details or use a different card.

Transaction declined

The bank refused the payment. Contact your bank to find out why.

Gateway unavailable

The payment processor is having an outage. Wait and retry later.

General advice

Retry with a different card if possible. Use store credit if you have a balance. Contact support with the exact error text and invoice number if the problem continues.

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