EpicHostly offers refunds and store credits depending on the situation.
Refunds
If a service is cancelled under our refund policy, the amount may be refunded to your original payment method.
Store credits
Refunds may instead be issued as store credit on your account. Store credit is applied automatically to future invoices. You can see your balance under Billing > Credits.
How a refund appears
When a payment is refunded, the invoice is marked as refunded. Any store credit created shows in your credits list.
How to request a refund
Open a support ticket from the contact page. Include your invoice number and reason. Our billing team will confirm eligibility and process it.
Money is handled in your account currency. Keep your billing email current so refund notices reach you.