A payment can fail for several reasons. Here is what to check.
Common reasons
Insufficient funds on the card. Card expired. Bank declined the transaction. Card details entered incorrectly. The gateway is temporarily unavailable.
How to fix it
- Check the card number, expiry and CVC.
- Make sure the card has enough funds.
- Contact your bank to confirm the payment is allowed.
- Try a different payment method.
- Try again after a short wait if the gateway was down.
If a payment shows as Failed in your invoice, it has not been charged. You will not be double-charged.
Still stuck? Contact support and include the invoice number and the exact error text.