Payment declined by the gateway

What the error means

The payment gateway refused your card. The payment was not taken.

Why this happens

Insufficient funds. Card expired or blocked. Bank declined for security reasons. Incorrect card details.

How to fix it yourself

1. Re-check the card number, expiry and CVC.
2. Try a different card.
3. Contact your bank to confirm the transaction is allowed.
4. Retry after a short wait.
5. Use store credit if you have a balance.

When to contact support

If the payment still fails, contact support. Include the invoice number and the exact gateway error text shown.