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Troubleshooting & Errors

No active server is available hosting error

What this hosting provisioning error means and how to resolve it.

What the error means

When you order or change hosting, the system looks for an active server to place your account on. This error means none was available at that moment.

Why this happens

All servers are full or temporarily unavailable. Servers are in maintenance. The requested location has no capacity.

How to fix it yourself

  1. Wait a short while, since capacity frees up regularly.
  2. Retry the order or provisioning.
  3. Check your email for updates from our team.

When to contact support

If the error persists, contact support. Include the plan you ordered, the location, and the exact error text. We can place your account on a server manually.

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