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Knowledge Base / Troubleshooting & Errors / HTTP 500 unexpected error
Troubleshooting & Errors

HTTP 500 unexpected error

What to do when the site shows something went wrong.

What the error means

HTTP 500 Internal Server Error means something went wrong on the server that the page could not handle.

Why this happens

A temporary server issue. A problem with your application code if you are a developer. A configuration error.

How to fix it yourself

  1. Refresh the page once. A temporary glitch often clears.
  2. Wait a few minutes and try again.
  3. Clear your browser cache.
  4. Try a different browser or device.

When to contact support

If the error persists: Contact support. Include the exact URL. Include the time it started. Include any error text shown on the page. If you are a developer, include the steps that trigger it.

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