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Knowledge Base / Security & Login / Using recovery codes
Security & Login

Using recovery codes

What recovery codes are, how to use them, and how to get a fresh set.

Recovery codes are one-time backup codes you can use to sign in when your authenticator app is unavailable.

How to use a recovery code

  1. Go to the login page.
  2. Enter your email and password.
  3. When asked for a two-factor code, choose Use a Recovery Code.
  4. Type one of your saved codes.
  5. You are signed in, and that code is now used.

Keep codes safe

Each code can only be used once. Store them somewhere private, like a password manager. Do not screenshot them and store them on your phone.

Regenerating codes

If you run out of codes or suspect they leaked, go to Account > Security and choose Regenerate Recovery Codes. This invalidates the old set.

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