Privacy Policy

At EpicHostly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.

1. Information We Collect

When you register for an account or use our services, we may collect the following types of information:

• Personal Information: Your first name, last name, and email address.
• Authentication Data: Passwords (which are securely hashed using bcrypt) or OAuth tokens if you sign in using Google.
• Security & Log Data: Your IP address, browser fingerprint, and timestamp of your logins. We use this strictly to prevent fraud, rate-limit brute-force attacks, and secure your account.

2. How We Use Your Information

We use the information we collect to:

• Create and secure your EpicHostly account.
• Provide, operate, and maintain your hosting services and domains.
• Process transactions and send related information (e.g., invoices).
• Send technical notices, security alerts, and administrative messages via email.
• Monitor and prevent abuse, spam, and fraudulent activity on our servers.

3. Information Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted third-party service providers necessary to operate our business:

• Payment Processors: We use Cashfree and PayU to process secure payments. We do not process or store your credit card or bank account information on our servers. Your billing data is handled directly by these gateways.
• Email Providers: We use third-party transactional email services to reliably deliver password resets, verification links, and support replies to your inbox.
• Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in India).

4. Cookies and Tracking

EpicHostly uses cookies to improve your experience. We use essential cookies to keep you logged into your dashboard securely and to remember your preferences (like the "Remember Me" feature). We do not use intrusive third-party advertising trackers.

5. Data Security

We implement strict security measures to maintain the safety of your personal information. Passwords are never stored in plain text. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Contact Us

If you have any questions about this Privacy Policy or wish to request the deletion of your account data, please contact us at:

[email protected]