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Knowledge Base / Support & Tickets / Opening a support ticket
Support & Tickets

Opening a support ticket

How to get help from the EpicHostly support team.

Our support team is here to help with anything from billing to technical issues.

How to open a ticket

  1. Go to the Contact page.
  2. Fill in your email address.
  3. Choose a department.
  4. Describe your issue clearly.
  5. Submit the ticket.

You can also open a ticket from inside your account for faster identification.

What happens next

A ticket is created and assigned to the right team. You receive a confirmation by email. You can reply to the email or from your account to add information.

Average response time is under 30 minutes during business hours.

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