Once your issue is resolved, the ticket can be closed.
How to close a ticket
- Open the ticket from your account or the reply email.
- Confirm the issue is resolved.
- Close the ticket.
If the problem returns
Reopen the same ticket if the option exists, so the history stays together. Or open a new ticket and reference the old one.
Why keep history
It saves time because the team already knows your setup and what we tried.
If you reply to a closed ticket and it cannot be reopened, open a new one and mention the previous ticket number.